FAQ

Frequently Asked Questions for each Client or Homeowner

Is the contractor licensed and insured, and what amount of liability insurance do they carry?
The State of Texas does not hold a licencing requirement for general contractors. The general liability insurance policy that Noble Contractor Solutions carries has a $1,000,000 limit. This is more than capable of securing the safety of your property and the safety of the individuals while they are working for Noble Contractor Solutions. Rest assured that we have ensured that we are insured above the legal minimum for the state to make sure our clients are well protected.

How long has the company been in operation?
Unless you have received references from family members or friends who have actually hired the company to do remodeling work for them, you should avoid using a remodeling company with less than two to five years experience in the remodeling business. Noble Contractor Solutions will be happy to provide previous clients’ references if requested.

Have we done work in your city before?
Noble Contractor Solutions has completed projects all over the greater Houston area including Fort Bend, Galveston, Harris, Liberty, and Montgomery counties. Permitted work has been completed in Houston, Galveston, and Texas City, including work within the 500-year floodplain after Hurricane Harvey.

Do we have our own crew for some of the work, or do we rely solely on a stable of subcontractors? Does the contractor pick up his day laborer’s at the local home improvement center?
We have both! Noble Contractor Solutions has our own crew of project managers and subcontract laborers, and we only work with subcontractors that are thoroughly vetted, which includes having their previous work inspected for accuracy and detailed execution. We can assure you that we will not show up with unprofessional day-laborers to your home.

How many other jobs will they be working on simultaneously with yours, and how available will their various subcontractors be? How many jobs do you currently have going? How many workers are used to manage those jobs?
This varies throughout the year, but we make sure that each project manager only has what he or she can handle at one time. The amount of simultaneous jobs running with yours would depend on what type of job that you have. We have three divisions of the company that all run simultaneously; renovations/remodeling, custom home and subdivision development, and investor make-ready projects. Each of the divisions has its own project manager who will over see the work with the greatest precision and execution.

How often do you communicate with your clients as the job is progressing? How often would we be able to walk through the job? How much notice would you need?
We here at Noble are more than willing to discuss as much or as little of the project with the client as they would like. We are available any time during regular business hours via phone, email, or text. We would request that you coordinate with your project manager as to walk-throughs, but we will take every opportunity possible to make this process as transparent and seamless as possible.

We have pets/children. What’s the best advice you can give for keeping them safe?
We have pets of our own at home, so we completely understand! We would ask that you make preparations prior to the project beginning so that any pets or irreplaceable property be removed from the work site. Our insurance is extensive, but it doesn’t cover the loss of life should proper arrangements not be made. Of course, as always, we will work with each client to best ensure the safety and ease-of-access for each project. If you have further questions, please contact your project manager to see how we can best suit your needs.

What do we do if I decide to go on vacation or I need to travel for work during the project?
This is quite common during the course of a project. At the beginning of the project, we will secure a method of access to the job site so as to not burden or unduly annoy the client. Should you decide to leave during the project, we would ask that you maintain a method of contact should we need to contact you while you are away. As we would have already gained access to the job site, we shouldn’t need further access to the site via the client.

We are happy to provide an estimate of completion date and to include that date on the contract should you request one. If you are having interior remodeling done in your home, this should not be a problem. Keep in mind that all dates are subject to change as each project is different, and we sometimes discover very significant issues once we begin the work. This is not to scare you or deter your from contracting services with us, just that you are well informed that our top priority is your satisfaction and your safety. Most of the work that a general contractor does involves materials that are hidden from view, and as such, can not be fully anticipated in a bid. At each step of the process, we will notify you of any changes or modifications to the scope of work on your project.

You should consider it a red flag warning when contractors ask for an upfront payment of more than half of what the job will cost before even starting the project. Many people have lost considerable amounts of money by giving a scam contractor thousands of dollars, only to discover that the contractor has skipped town with their money. Unfortunately, ninety-eight percent of those people never see a dime of that money again. And in a metropolitan area that is regularly affected by flooding and hurricanes, you need to be vigilant that the company you are hiring is honest and upfront with the client.